Are you nervous for your upcoming phone interview for the Disney College program? Don’t be, as long as you calm yourself beforehand and keep a positive attitude you should be fine. The questions asked during the interview tend to depend on what roles you’ve selected. For example if you’re applying to be a character attendant they ask you how you would handle telling guests that the line is closed or what would you go when a guest tries to sneak in line (which happens more often than you think). Just whatever you do remember to show confidence and be positive.
Here are a few common questions we’ve complied from our research:
Why do you want to work for Disney?
How do you resolve an issue with an unhappy guest?
What sort of experience do you have?
How do you ensure that a guest has a magical experience at Disney?
Are you willing to work outside in the Florida heat?
What are your weaknesses?
How would you handle a guest’s request that you cannot fufill?
When have you had to deal with a difficult person in life and how did you handle it?
One of the best tips I’ve heard is to practice smiling when you talk. Even though the interviewer won’t be able to see you, they will still be able to “hear” you’re smile. Disney strives for each and every guest to experience the magic and it is the front-line cast members jobs to make that happen.
Below is a youtube video someone recorded of their entire phone interview check it out and if you have any off the wall questions that were asked during your interview feel free to share them in the comments below.